Your satisfaction as a customer is our top priority at TowelsByGUS.com.
We want to make sure that you are happy with your towels! If the color or quality of the towels that you bought is not what you expected, we will be happy to take them back, provided they are unused and unwashed. All of our products have a 30 day warranty, guaranteeing that they are free of any damage or defects. If you have any problems, email us right away at firstname.lastname@example.org so we can make it right! We encourage you to take advantage of our Free Towel Swatch Service that allows our customers to make informed decisions on the quality and style of their towels before they buy.
If you received a defective or incorrect item, we will replace it or refund its cost at no expense to you. Please include pictures of the areas of concern (particularly for damage or defect) with your initial inquiry to expedite our ability to get a resolution in motion for you.
TowelsByGUS understands how the price of shipping can impact your purchase decisions. For orders shipped within the Continental United States we charge the following rates:
|Pre tax Total||Shipping Rate|
|$50 - $99||$9.99|
|$100 - $199||$12.99|
|$200 and up||$14.99|
At this time we are unable to ship bath linens outside of the "lower 48" Continental United States. Please understand, this not only excludes Hawaii and Alaska but also our friends and neighbors in Canada.
TowelsByGUS is based in the San Francisco Bay Area. While most all of our products are shipped from East Coast, orders being shipped to California are subject to a sales tax of 8.75%.