Shipping Policies

DOMESTIC SHIPPING POLICY

Towels By GUS understands how the price of shipping can impact your purchase decisions. For orders shipped within the Continental United States we charge a subsidized flat rate of $9.95 for UPS Ground Services.

1. Shipment Processing Time. All orders are processed within 2-3 business days. Orders are not shipped, but may be delivered on weekends or holidays. For shipping and order inquiries please email us at help@towelsbygus.com, or use the form below. 

2. Shipping Rates & Delivery Estimates. For online orders, shipping charges for your order will be calculated and displayed in USD at checkout. Estimated delivery dates will be provided once your emailed tracking number has been activated. Expedited delivery is only available within the contiguous United States.

3. Shipment Confirmation and Order Tracking. You will receive a Shipment Confirmation email once your order has been placed and another email containing your tracking number(s) once the order has shipped. The tracking number will be activated within 24 hours.

4. Signature Requirement. Small parcel orders do not require signature upon delivery. If you would like this option added to your order please contact us and be sure to include your order number. If this option is requested, please note that an individual must be present at time of delivery to provide the required signature.

5. Customs, Duties, and Taxes. MakerBot is not responsible for any customs clearance charges, duties, or taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (e.g., taxes, tariffs, VAT).

INTERNATIONAL SHIPPING

We do not provide estimates of any duty, VAT, taxes, or clearance charges that may be applicable outside of the U.S. as these are specific to each destination country. Buyer is solely responsible for understanding and complying with the import requirements of the destination country.

At this time we are unable to ship bath linens outside of the "lower 48" Continental United States. Please understand, this not only excludes Hawaii and Alaska but also our friends and neighbors in Canada. 

NO SHIPPING DAYS

TBG observes US national holidays and does not ship on those days.

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